Frequently Asked Questions

Get answers to common questions about Product Return.

We accept returns within 14 days of purchase with original receipt. Products must be unused or meet our hygiene criteria. Exchanges and store credit are available; refunds processed to the original payment method once the return is approved.

Opened products are evaluated case-by-case. For hygiene reasons, some items cannot be refunded if used, though exchanges or store credit may be offered. Bring original packaging and receipt and our team will inspect and advise on eligible options.

A receipt or order number speeds processing and ensures full refund or exchange. Without proof of purchase we may offer store credit at current value. Always bring packaging and any proof of payment to help verify your purchase.

Refunds typically process within 5–10 business days after approval and receipt of the returned item. Timing depends on your bank or card issuer. We send confirmation once completed and can provide status updates if you experience delays.

Yes, exchanges are allowed when items meet return criteria. If the replacement exceeds the original price you may pay the difference; if lower, receive store credit or adjusted refund. Our staff will assist with selecting suitable alternatives.

Custom-blended products, opened single-use items, and items damaged through misuse are typically ineligible due to hygiene and safety. We clearly list exclusions in our policy; contact us if you believe your purchase qualifies for an exception.