Frequently Asked Questions

Get answers to common questions about Product Pickup.

Schedule online through our booking page, call the spa, or request a curbside pickup when placing an order. Same-day availability may be offered; we’ll confirm pickup time and prepare your items for contactless collection upon arrival.

Yes. Provide the authorized person’s full name and a photo ID when ordering or notify us in advance. We’ll verify identity at pickup to release the products and ensure secure handoff for your safety.

We accept major credit and debit cards, contactless payments like Apple Pay and Google Pay, and cash. Prepayment online is available to speed pickup. If you need invoicing or a gift receipt, please contact us before pickup.

We often include complimentary samples when available, based on product purchase size and promotions. If you’d like specific samples, request them when ordering and we’ll try to accommodate so you can trial items before committing to full-size products.

Returned unopened, unused products are accepted within 14 days with a receipt for store credit or exchange. Opened skincare items are accepted only for manufacturer defects; contact us immediately and we’ll work with you to resolve the issue.

Consult one of our estheticians during a pickup appointment or request a quick skin assessment when ordering. We’ll match active ingredients and textures to your skin type, concerns, and routine, helping you choose effective, dermatologist-approved home care products.